A dental office is a place where dentists and other health professionals provide services to patients. Dental offices are usually found in dental practices or hospitals, and are staffed by hygienists, dentists, orthodontists, podiatrists, and other medical professionals. Dental offices may have many floors, with different levels of operation such as the main office, specialty offices, sub-specialty offices, emergency rooms, x-ray departments, pediatric departments, and more. Below are some of the services provided by a dental office:
– Dental Assistant: This position oversees the duties of a dental office’s assistant, performing routine duties such as scheduling appointments and answering calls. Some dental practice assistants are also trained to perform dental office tasks such as sterilizing and preparing dental instruments, and taking X-rays of patients. Assistants must have a high school diploma or GED and be able to follow directions. In order to be a successful assistant in a dental practice, individuals must be clean, patient oriented, courteous, and responsible, as they handle the tasks of not only the dental office staff, but also the patients who come to the dental practice for treatments.
– Office Manager: The duties of an office manager are very similar to those of an assistant, as they coordinate appointment scheduling and daily record keeping. However, dental assistants typically supervise their departments, while office managers directly manage the day to day running of the dental office. Managers need to be organized, detail-oriented, as they keep the office running smoothly and effectively. Office managers need to have strong organizational skills and be excellent at delegating tasks and managing staff. Managers may also make the final decisions about whom to treat and how to schedule appointments.
– Dental Hygienist: Dental hygienists work closely with patients and take care of all dental needs. These professionals help manage a practice by ensuring patient compliance with treatment, educating patients on proper dental health, preparing and scheduling dental treatments, and handling billing and payment. In addition, dental hygienists also help create a professional image for the practice, keep records accurate, and interact with insurance companies and agencies on behalf of their patients. As a part of the office management team, hygienists must be able to handle multiple tasks, and must be able to communicate effectively with all office managers, patients, and other professionals.
– Dental Assisting Team: This dental team is made up of highly trained, experienced, and compassionate professionals who are committed to making every patient feel comfortable and welcome in the dental office. This team includes dental therapists and dental assistants, dentists, and receptionists. Every patient is provided personalized care by this dental team. They assist the dentist during consultation and before actual treatment begins. Patients are free to leave the dental office at any time, and can be scheduled on a day-to-day or case-to-case basis. Additionally, the dental team provides post-treatment education to patients regarding their oral health, disease prevention, and care planning.
– Before An Appointment/Before a Treatment: All patients entering the dental office expect to be greeted by a friendly, caring receptionist. This receptionist welcomes each patient with a warm smile and welcomes them into the office with a warm greeting and briefcase. A dentist’s receptionist performs an important role in setting a positive first impression for every patient. Most offices have a written receptionist schedule, which ensures that the dentist’s receptionist is available at all times to take appointments or answer questions. Most offices also provide phone numbers for the receptionist’s convenience.